The following information applies to all reservations

Can I make a reservation and pay you later?
No. We require credit card payment at the time you make the reservation.

Can I purchase a ticket if I live outside the United States?
Yes. We will require additional information be faxed to us to prevent fraudulent credit card use.

How can I make sure my ticket is an E-ticket?
We will always issue an E-ticket, if possible. Not all airlines allow e-ticketing. However, when traveling within the U.S., most tickets are E-tickets. We will only issue a paper ticket when absolutely necessary. The paper ticket will then be shipped by FedEx or UPS to your credit card billing address.

If you have to send a Paper ticket can I have it shipped to an alternate address?
Yes, you may specify alternate shipping arrangements. We may require your request in writing (e-mail).

Can I accumulate Frequent Flyer Miles? How do I advise my number?
You may advise your Frequent Flyer number (FF#) at time of reservation. You may also call or email to add your FF# to the reservation. At Check-In always remember to verify that your FF# is in the record. Airlines will credit your FF account based upon have their individual rules. Some deeply discounted airfares are not eligible for mileage.

Can I call you to make a reservation?
Yes. Our phone number is: 877-676-1300

What type of proof of purchase will I receive?
When you make the reservation, you receive a booking confirmation. When your ticket is issued you will receive an email (if electronic ticket). If the ticket was issued as a paper ticket you will be emailed a tracking confirmation, and then receive a paper ticket. It is the passengers’ responsibility to ensure that you receive the e-ticket, or the paper ticket.

Can I get seat assignments?
We will try to get seat assignments assigned if you request. You may enter seat requests at time of reservation. You may also call or email your request. All airlines have different procedures for seat requests. Many airlines are now assigning seat requests at Check-In only (online or airport).

What are the cancellation and change penalties on the Ticket?
CANCELLATION: Most airfares are NON-REFUNDABLE. If there is a death, or hospitalization, of immediate family member exceptions may be made. Proof will be required of death or hospitalization. You must contact us PRIOR to your scheduled flight to cancel. We will cancel your reservation and advise the necessary procedures. If our offices are closed, contact every airline directly to cancel your reservation. Please note every airline employee name, date, and time the reservation is cancelled.
CHANGES: Many low cost airfares are now non-changeable. Please contact us and we will be happy to review your reservation to determine if changes are allowed. When changing a reservation you must contact us PRIOR to your currently scheduled flight. If the reservation is changeable you could incur a change fee, a fee for us to process the exchange, and possible fare increases.

What are the General Rules & Restrictions of Tickets Purchased thru WorldWideAir.com?
A non-refundable service fee of $28.00 per ticket is charged at the time of booking. This fee is included in the booking total on your confirmation. The charge will appear on your credit card statement as ARC Corp.
All reservations/tickets are non-refundable and non-transferable. Some exceptions may apply.
The traveler is responsible for all required travel documentation (passports, visas, shots). The traveler is responsible to reconfirm flights directly with the airline. Failure to reconfirm your flight resulting in missing your flight will be wholly the passengers’ responsibility. The traveler is responsible for arriving at the airport with sufficient time to travel through all lines and security checkpoints.
If you fail to show up for your reserved flight (a No-Show) your tickets will have no value.

What if I need to change my reservation once I have started traveling?
Please contact the airline. They must change your reservation once you have started traveling.

What if I have lost my E-ticket receipt that was emailed to me?
Please email us at: reservations@worldwideair.com. Please include your confirmation number, date of travel, and last name. We will email a duplicate itinerary with ticket numbers. Many times E-ticket receipts end up the junk/spam folders… Always double check.

What if I lost my paper ticket?
Please contact us at: 877-676-1300. We will advise you accordingly. You will incur an additional fee assessed by the airline for duplicating your ticket. Additional restrictions may apply.

Can I Change the Name on a Reservation?
Tickets are not transferable between passengers. Occasionally we may be able to ‘correct’ a name. Please contact us at: 877-676-1300. We will advise you on the best possible approach to minimize additional costs and fees. Remember, if you fail to show up for your scheduled flight the ticket will have NO VALUE. In the event you cannot travel do not no-show! Always contact the airline(s) and keep notes of the airline representatives you speak to. You are responsible for the loss of ticket value if you do not show for your flight.

Why do you require that I reconfirm my flight with the airline?
Flight reconfirmation with the airline is required, and a generally good habit. Airlines have schedule changes all the time. If we become aware of a schedule change, we will advise you. However, you may not notice the advisory. Additionally, the airlines occasionally have schedule changes and do not notify us. Reconfirmation ensures that you are aware of all schedule changes that may occur.

Are there any additional charges once I have booked?
Fares quoted on your confirmation include all taxes, fuel surcharges, and service fees. Due to currency fluctuations and fuel surcharges, minor changes may affect your reservation. However, if there is a significant change, we will always contact you prior to issuing the ticket. If problems occur in credit card processing causing us to delay ticket issuance your fare could increase. Airfares are not guaranteed until ticket issuance. If your ticket must be issued as paper ticket, you will incur an additional fee to have the ticket shipped via FedEx or UPS.

How do I add an Infant to my reservation? What do I need to know?
An INFANT is considered a person 0-24 months of age for the entire travel period. An infant may sit upon the lap of an adult passenger (a lap child) at a reduced fee. An infant may occupy a seat at a discounted child’s fare.
A CHILD is considered a person 2 – 11 years of age for the entire travel period. A child must occupy a seat. Each airline offers varying reduced child airfares with a variety of conditions. Many airlines only allow 1 child discount for every adult passenger. Two children may not occupy one seat.
For US domestic flights an infant does not require a ticket. It is always advisable to advise the airline that you are traveling with an infant. Please advise our office, or the airline directly, if you are traveling with an infant.
For International flights an infant must have an airline ticket, at a reduced infant rate. The infant date of birth is required information that must be entered in the airline record. Please contact our offices at: 877-676-1300 to advise.
Unfortunately, due to the variety of airline restrictions, infants cannot be booked online. They may only be added to an existing record.

I received my booking confirmation. Why are the taxes so high?
Taxes vary based upon the airline flown and the cities you are traveling between.
Flights within the U.S., and U.S. Territories, include the domestic U.S. government percentage based taxes, currently 7.5%, fuel surcharges that vary based on fuel prices, a September 11th security fee, and passenger facility charges.
International taxes, security fees, and fuel surcharges are approximately $180-$360 per person for most destinations. Travel to Africa may be as much as $400-500 per ticket. Taxes vary by airline and destination.
All travel taxes, surcharges, and service fees are included in the ticket price displayed on our website.